Player Privacy Policy

At Pots Of Luck we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to be clear about data handling and to respect your privacy while providing account and payment services.

Types of data we collect

Personal data

When you create an account or contact us we collect personal details such as your name, date of birth, address, email address and phone number. We also collect identity information where required for verification purposes.

Technical data

We collect device and connection information, including IP address, browser type, operating system and device identifiers, as well as usage data like pages visited and interaction logs to help maintain and improve our service.

Transactional data

We record payment and transaction details, deposit and withdrawal history, and any correspondence about payments. Payment processing is handled by authorised providers and we retain transaction records for accounting and compliance purposes.

How we use your information

We use your data to operate your account, process payments, verify identity and age, provide customer support, detect and prevent fraud, and comply with legal and regulatory obligations. We may also use aggregated data for internal analysis to improve site performance and security.

Data protection and storage

We protect personal information using appropriate technical and organisational measures, including encryption and access controls. Data is stored only for as long as necessary for the purposes set out here, or to meet legal and regulatory requirements. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, to remember preferences and for analytics. Third-party providers may set cookies for performance and advertising. You can manage or delete cookies through your browser settings; disabling some cookies may affect site functionality.

Your rights

You have rights to access and receive a copy of personal data we hold about you, request correction of inaccuracies, and request deletion in certain circumstances. You may also object to or restrict processing and request data portability where applicable. You can raise a concern with the Information Commissioner’s Office if you believe your rights have been breached.

Access, correction and deletion

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding to requests. Some data may be retained where necessary for legal, regulatory or fraud-prevention reasons even after account closure.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification and fraud-prevention services, and hosting providers. We may disclose data to comply with legal obligations or to protect rights, safety and property. All third parties are required to handle your data in accordance with applicable law.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. The current policy will be published on the site and, where appropriate, we will notify account holders. References to PotsOfLuck in updated notices refer to the same service and operating arrangements described above.