Responsible Gambling

At Pots Of Luck we take responsible gambling seriously. We want play to be safe and enjoyable, so we provide clear controls, practical limits and straightforward advice to help you stay in control. If you ever feel your play is getting out of hand, please use the tools on your account or contact our support team for assistance.

Player protection principles

We follow simple principles to protect players: prevention, protection and support. Prevention means providing information and warning signs so customers can make informed choices. Protection means offering immediate account controls, limits and cooling-off options. Support means signposting professional help and honouring requests for self-exclusion or longer-term account closures.

Account controls and activity tools

Your account includes a range of tools to manage play. These are available in your account settings and can be adjusted at any time. Typical controls include:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits apply to all payment methods and take effect as soon as they are confirmed in your account.

Loss limits

You can set loss limits to cap net losses over a chosen period. This helps keep spend within a reasonable range and complements deposit limits.

Time limits and reality checks

Use session time limits and reality checks to manage how long you play. You can set automatic reminders or force an account break after a selected period of activity.

Self-exclusion and account breaks

If you need a longer break, request self-exclusion through your account or by contacting support. Self-exclusion can be for short or extended periods and will prevent login and play during the chosen time. In the UK this option is supported by national services such as GAMSTOP; we will respect registered exclusions and help with practical steps to stay excluded.

Recognising signs of problem behaviour

Common signs that gambling may be becoming a problem include chasing losses, playing longer than intended, borrowing to play, hiding activity from others, or missing work and family commitments. If you notice these changes in your behaviour, take steps to restrict or pause your account and seek help.

Practical tips to stay in control

Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or depressed, and never treat gambling as a way to make money. Discuss your play with someone you trust if you are worried.

Professional help and support organisations

If you or someone close to you needs further help, contact recognised UK organisations such as GamCare, GambleAware or use GAMSTOP for self-exclusion. For urgent support, contact local health services. If you need assistance while using PotsOfLuck, our support team can guide you to appropriate resources.