Pots Of Luck Casino Terms and Conditions
These Terms and Conditions set out the rules for use of the online casino services operated by us and describe the relationship between our company and you, the player. We explain how accounts must be managed, what we expect from users, and how promotions, payments and disputes are handled. By registering or playing you agree to follow these terms and any specific rules published for individual promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share your login details, and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse or breach of these terms.
Eligibility requirements
Accounts are available only to individuals aged 18 or over and to those in jurisdictions where online gambling is permitted. We may refuse registration or block access from certain countries. Account activation may be subject to identity and age verification checks, and play or withdrawals may be restricted until checks are completed.
Acceptable platform use
Our services must be used lawfully and fairly. You must not use automated systems, attempt to manipulate games or bonuses, or engage in collusion with other players. Any behaviour that undermines fair play may result in restriction, forfeiture of winnings and account closure. We reserve the right to investigate suspicious activity and to take appropriate action.
General bonus and promotion rules
Promotions are subject to separate terms that form part of these conditions. Each offer will state eligibility, playthrough requirements, game contribution rates and validity periods where applicable. We may exclude certain payment methods from eligibility for a bonus. Pending or completed withdrawals may void active bonuses in line with the promotion rules. We reserve the right to cancel or amend promotions for regulatory or operational reasons.
Deposits and withdrawals
Payments must be made from a payment method in your name. We process deposits and withdrawals in accordance with our cashier terms. Withdrawal requests may be subject to verification checks and source-of-funds enquiries before funds are released. We aim to process withdrawals promptly, but processing times may vary by method and additional delays can occur for verification.
Verification and limits
We may request documentation to verify identity, address and payment methods. We also allow players to set deposit limits, time-outs and self-exclusion. Where limits are in place, they will apply across your account until amended or removed in accordance with our responsible gambling procedures.
Dispute resolution
If you have a complaint, contact our support team and we will aim to resolve the issue promptly and fairly. If a dispute cannot be resolved internally we will follow any applicable regulatory procedures. While we investigate, we may place holds on accounts or transactions where appropriate. Decisions made by our internal investigations will be communicated in writing.
Updates to terms and conditions
We may update these terms from time to time. Where changes are material we will notify registered players by email or by a notice on the site. Continued use of the service after notification constitutes acceptance of the updated terms. For clarity, references to the service name may appear as Pots Of Luck or the shorter PotsOfLuck branding across our site and communications.