Customer Support Center
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is here to assist. You can reach us via live chat, email or phone for fast help with deposits, withdrawals, verification and site queries. For complex issues we can escalate to specialist teams and follow up by email. Please have your account details ready when you contact us to speed up service. Live chat is usually immediate during support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical response within a few hours) |
| General enquiries | [email protected] (billing, account verification and general queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0318 (for urgent account issues, calls may be recorded) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or anything that requires documents or an explanation. Please email [email protected] and include a clear subject line, your account ID and up-to-date contact details. Providing all relevant information up front helps us resolve your query faster and avoids delays while we verify your request.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are often handled the same day, while complex issues requiring verification or third-party input may take longer depending on their nature. We’ll keep you informed of progress and provide estimated timeframes where appropriate. If you prefer, contact support via live chat for quicker help.
Feedback
We want to hear from you. At Pots Of Luck we welcome feedback, suggestions or ideas to improve the site. Send your thoughts to [email protected] or use the help centre and live chat. Every message is reviewed carefully and used by PotsOfLuck to refine features, promotions and the user experience so you enjoy a smoother, safer visit.